GROW YOUR SERVICE BUSINESS THROUGH YOUR BDC Most dealerships use a Business Development Center (BDC) to help ?ll the pipeline for vehicle sales. But a much smaller number of dealers take full advantage of a BDC to deliver more Service business. However, when they do, the results are dramatic. Consider McGuire Chevrolet Cadillac in northern New Jersey, which recently created a BDC to support Sales and Service. McGuire’s Service team — eight Technicians, two Advisors, a Foreman and a Utility Service Person — completes about 550 repair orders (ROs) each month. Working closely with a four-person BDC, the store consistently tops its 14- dealership district in key measurements. For example, in November 2017, McGuire’s average for closing dealer maintenance leads came in at 39 percent versus the

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