Surpass Your Service Customer’s Expectations — Every Time! Pennsylvania-based dealer group, #1 Cochran claims “clearly better car buying starts here. ” And that’s no idle boast — because #1 Cochran backs up those words with what this dealer group calls its “clearly better promise. ” So it stands to reason that this massive group, which features 23 locations, 18 service lanes and 16 brands, doesn’t just live up to the high customer expectations that it sets — the service experience that it o?ers surpasses them. Implementing CDK Service made that possible. Customers can make appointments online, on the phone or in person, and when they arrive, advisors greet them in the lane using a tablet. Together, they conduct a walkaround inspection, so they can see exactly what repairs are needed — and

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