SUCCESS STORY: VISIÓN BANCO Visión Banco Paraguay: optimization and efficiency as a result of working with Genesys Visión Banco Paraguay was launched in May 1992, and is a microfinance company committed to developing and implementing a system of quality management in order to fully meet the requirements of its customers. Today, after 22 years of operations, it is one of Paraguay’s leading banks with 96 branches and about 2000 workers. It is recognized as an inclusive bank where corporate social responsibility is very important, and that is why providing customers with all the tools they need to choose the most convenient communication channel is a priority. Overcoming the manual handling of customer interactions Banks are struggling to retain customers at the same time as t

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