Case Study

80% of Inquiries Resolved-in 120 Minutes

80% of Inquiries Resolved-in 120 Minutes

Pages 2 Pages

Page 1 Speed is everything. That’s especially true for a global courier. In this case, ITyX solutions sort incoming email queries by topic and urgency. As a result, response times have improved significantly. Today, 80% of all incoming messages are resolved in less than two hours. 80% of Inquiries Resolved – in 120 Minutes Outset. The digital shift is challenging the provider with heightened customer expectations regarding response times and

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