www.deskpro.com HR TEAMS CASE STUDY Nam Nguyen Customer Success Manager, Launchpad “Comparing it with Zendesk, I found Deskpro more user-friend- ly. I preferred the in-depth reports that are available and the flexibility that Deskpro offered in terms of being able to customize almost everything. “ The Challenge Launchpad’s innovative interview platform speeds up the employment screening process by enabling candidates to record video interviews answering pre-written questions in their own time. Since its technology is used globally and candidates might be recording their interviews at any time of day, Launchpad has to provide 24/7 support, and solve any problems fast to ensure candidates don’t abandon the recording process. Three years ago, Launchpad was doing support in Zen

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