Case Study | New York State Department of Health NY State IVR-Based System Streamlines Public Inquiries i About New York, one of the most populous states with over 19 million residents, relies on Plum VoiceXML IVR to deliver numerous real-time status inquiries to the state’s healthcare community and to the general public. Automating Millions of Calls Annually Every year, millions of callers contact the New York State Department of Health (N

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