CALABRIO ONE CASE STUDY Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE Introduction This case study of Americo Life, Inc. is based on a November 2018 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “Calabrio has recorded 99% of the calls without having to reboot every morning, which is what we had to do with our last system. We also have the ability to tag calls, allowing us to share highlights with management.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Used the following WFO solutions prior to selecting Calabrio: NICE Switched from their previous solution because of Calabrio’s: Lower total cost of ownership Product features

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