CALABRIO ONE CASE STUDY AXA Seguros Mexico says Calabrio “Is Easy to Use and Intuitive” Introduction This case study of AXA Seguros Mexico is based on a February 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “The operation impact we’ve realized with Calabrio is very important, as it allows us to have QM and WFM working together.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: T op drivers for purchasing Calabrio: Wanted contact center growth Were unhappy with an existing vendor Evaluated the following vendors prior to choosing Calabrio: NICE Genesys Use Case The key features and functionalities of Calabrio ONE that the surveyed company uses: Application used in conjunction with Calab

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