Case Study ON THE NICE SOLUTION ABOUT THE COMPANY A fast-growing, online education company created an innovative web-based curriculum for professionals that includes prelicensing, postlicensing and continuing education courses in their industry. The company’s omnichannel contact center employs 30 agents who answer 20,000 calls, 20,000 chats and approximately 5,000 emails from students each month. CUSTOMER PROFILE Online education company NICE CXONE SOLUTIONS y CXone Omnichannel Routing y CXone Advanced Chat y C X one Email y CXone Quality Management y CXone Workforce Management y Proactive XS Outbound Dialer y CXone Agent for Salesforce RESUL TS ACHIEVED y 30 percent increase in service levels y 21 percent increase in employee satisfaction y 100 percent increase in new age

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