Case Study Vera Bradley Strengthens Customer and Employee Ties with NICE inContact Vera Bradley’s contact center, serving customers, retail partners and retail store locations, previously ran on a limited and outdated on-premise system. Replacing that system with cloud-based NICE inContact helped the company transition through the challenges of a 100% at -home agent model and a newer hybrid workplace structure while significantly improving the quality of customer interactions and simplifying management tasks. CUSTOMER PROFILE ABOUT Founded in 1982, Vera Bradley designs, manufactures, and sells handbags, luggage and travel items, fashion and home accessories, and gifts through its own stores, verabradley.com, select department stores and approximately 1,800 specialty retail

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