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Case Study

Accor Customer Contact Centres

Accor Customer Contact Centres

Verint Systems
Pages 4 Pages

OPPORTUNITY Accor is Europe’s leading global hotel and service industry group. Based in Paris, Accor Customer Contact Centres operates a central booking structure, to take call reservations for its hotel brands Sofitel, Novotel, Mercure, Suitehotel and Ibis. In total, the group has more than 4,000 hotels worldwide and operates 10 global call centres. Based in Sydney, Bangkok, London, Paris, Madrid, Columbus, Sao Paolo, Canton, Buenos Aires and Ja

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Related Solution Sets

Contact Centers
Hotel Industry

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