HomeServe Reduces Customer Effort with Verint Speech Analytics Opportunity HomeServe is one of the UK’s leading home assistance providers. For more than 20 years it has made its customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating, and more, through a nationwide network of HomeServe approved engineers. While the organisation is committed to building a customer-centric, multi-channel business, voice remains its largest customer contact channel, with the company’s contact centres handling close to 2 million calls each year. Given its large number of voice interactions and aim to ensure that every customer consistently receives a rewarding experience, HomeServe sought to gain greater insight into the quality of service offered thr

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