Elkjop Delivers an Inspiring Customer Experience Across All Channels with Verint Opportunity Elkjop is the largest consumer electronics retailer in the Nordic region. Owned by Dixons Carphone, the organisation has 11,000 employees and 400 stores in six countries. Like every successful retail organisation, Elkjop understands that delivering an optimal customer experience correlates to business growth and success. Modern shoppers are mobile and in control of the relationship. They want to transact quickly, at their convenience, and through their preferred channel – throughout the pre-shop, shop, and post-shop phases of the consumer journey. For Elkjop, this meant enacting a simple, modern, and automated customer engagement strategy. One that drives deeper loyalty, enhances retail pe

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