Case Study Aquarius Contact Centres The Business Need Roddy Forfar, Managing Director of Aquarius, had a vision of setting up a new contact centre that had the flexibiity to grow with the business and be capable of encompassing future technological advances. The system would need to be user-friendly so that non-technical staff to be able to design and program services, manage and monitor calls and listen to call recordings. The decision was taken to source a hosted contact centre system. Alongside the requisite hosted solution, Aquarius also needed a hosted scripting package that, again, would be scaleable to meet the needs of the growing contact centre. It was paramount to Aquarius to find a solution that was affordable, reliable and technically advanced to suit all th

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