Agentic AI is transforming Benelux contact centres into value centres by autonomously resolving up to 80% of customer issues, reducing operational costs by as much as 30–60%. With high labor costs and multilingual needs, the region is primed for AI-driven efficiencies. Real-world use cases in retail, healthcare, and logistics show AI-powered chatbots, predictive issue resolution, and 24/7 self-service reducing staffing needs, cutting call volumes, and boosting satisfaction. Examples like Alibaba and Klarna demonstrate massive cost savings and productivity gains. With ROI often exceeding 100%, agentic AI is no longer optional—it is essential for efficiency, customer loyalty, and competitiveness.

Join for free to read