Admiral Transforms Quality of Customer Engagement with Verint Opportunity Admiral Group PLC is one of the UK’s largest car insurance providers, with more than 11 percent market share across four brands: Admiral, Bell, Diamond, and elephant. co.uk. Admiral Household launched in 2012. Based in South Wales, the group also has customer-facing offices located in Bangalore, Delhi, and Halifax. The company operates seven customer-facing contact departments handling up to 1,000,000 calls per month. Contacts throughout the policy lifecycle – from initial policy quotation and acceptance to renewal, claims, and all manner of customer service queries in between – are handled by the relevant contact department. Admiral’s use of Verint ® Speech Analytics TM began in an effort to better underst

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