This Osterman Research whitepaper, sponsored by CybeReady, Infosec, KnowBe4, and Mimecast, analyzes the ROI of security awareness training. Despite billions spent on tech defenses, users remain the weakest link—phishing, malware, and BEC dominate concerns. Training boosts threat recognition up to 3x and delivers strong returns: smaller firms see 69% ROI, while larger enterprises achieve 562%. Yet 1/3 of employees are trained only annually or less. Best practices include frequent, tailored, engaging sessions tied to user behavior. Effective programs cut remediation costs, reduce breaches, and improve resilience.

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