This Osterman Research white paper, commissioned by OpenText, highlights the risks of assuming cloud providers protect SaaS data. Under the shared responsibility model, providers secure infrastructure but do not guarantee data integrity. Data loss from cyberattacks, malicious insiders, human error, or failed updates often proves unrecoverable. Regulatory mandates such as GDPR, HIPAA, PCI DSS, and FINRA require comprehensive backup strategies, making third-party solutions essential. Unlike native options, third-party backups offer unified coverage across SaaS platforms, streamlined restoration, and stronger compliance alignment, ensuring business continuity and reduced risk exposure.

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