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SMG - Service Management Group

SMG - Service Management Group
SMG - Service Management Group
SMG - Service Management Group
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SMG - Service Management Group

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Krispy Kreme Japan sweetens the customer experience + improves business outcomes
Case Study Krispy Kreme Japan sweetens the customer experience + improves…
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McDonald’s improves the customer experience by implementing enhanced health + safety measures
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How Co-op used video feedback to humanise the customer experience + reinvigorate colleague engagement
Case Study How Co-op used video feedback to humanise the customer…
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How CKE reimagined its contact center to streamline operations + improve the customer experience
Case Study How CKE reimagined its contact center to streamline operations +…
SMG - Service Management Group

How Party City enhanced its cross-channel XM strategy to create a more seamless customer experience
Case Study How Party City enhanced its cross-channel XM strategy to create…
SMG - Service Management Group

By revamping training + improving morning service, Wendy’s earns a seat at the breakfast table
Case Study By revamping training + improving morning service, Wendy’s earns…
SMG - Service Management Group

Attract + retain top talent by acting quickly on employee feedback
Case Study Attract + retain top talent by acting quickly on employee…
SMG - Service Management Group

Digital enhancements offer new touchpoints for customers + yield significant sales growth
Case Study Digital enhancements offer new touchpoints for customers + yield…
SMG - Service Management Group

Boots drives satisfaction + customer spend by focusing on fundamentals and colleague training
Case Study Boots drives satisfaction + customer spend by focusing on…
SMG - Service Management Group

Church’s Chicken improves order accuracy + drives customer satisfaction with new delivery offering
Case Study Church’s Chicken improves order accuracy + drives customer…
SMG - Service Management Group

Local to global: How Shell tested market-level changes to make worldwide improvements
Case Study Local to global: How Shell tested market-level changes to make…
SMG - Service Management Group
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