Attract + retain top talent by acting quickly on employee feedback
Attract + retain top talent by acting quickly on employee feedback
1 Pages© 2021 Service Management Group | All rights reserved | Do not share or duplicate confidential content, in whole or part, without written consent Kansas City: +(1) 800 764 0439 | London: +44 (0)20 3463 0700 | Tokyo: +81 (0)3 6432 0871 | smg.com | Connect with us SMG Top Partnership Insight: Books-A-Miilion This Top Partnership Insight was awarded to Books-A-Million in 2020 Opportunities to Learn & Develop was a top key driver but a bottom performing aspect of the associate experience Attract + retain top talent by acting quickly on employee feedback Situation Books-A-Million had never formally measured the employee experience but wanted to understand core successes and challenges of engagement across the enterprise. Looking to identify KPIs and ways to optimize the emp
