NICE FluenCX enables organizations to deliver seamless, data-driven digital customer experiences by understanding every word customers speak across their journey. NICE helps engage customers on their terms—from web and mobile to search and sites—guiding them efficiently to resolution. Leveraging the world’s largest labeled dataset of text and voice interactions, NICE continuously learns and improves each interaction, empowering businesses to create exceptional, personalized digital journeys that drive satisfaction and loyalty from the very start of the customer experience.

Join for free to read