Boosting Employee Engagement and CX with Gamification
Boosting Employee Engagement and CX with Gamification
3 PagesLearn more Talk to a specialist 1-866-965-7227 Contact us CA T AL YZE ENGAGEMENT WITH GAMIFICA TION Today’s customers can solve most problems through online research, social media dialogue, and self-service. When they call a contact center, it is because they have more complex issues to resolve. And they expect instant gratification. Your agents’ engagement levels will determine what sort of experience customers will get when they seek advice or service. Furthermore, employee engagement has proven correlations with agent productivity, performance and retention. Yet, especially in remote and hybrid working environments, many agents are going through the motions. In a NICE survey only 14% of contact center agents reported that they are highly engaged at work. 1 It is thus n
