Ebook
Digital Experience (DX) For Dummies®, NICE Special Edition
Digital Experience (DX) is pivotal for future Customer Experience (CX) and Employee Experience (EX) strategies. With AI advancements, businesses can enhance CX, EX, and reduce costs, boosting revenue. This book explores how digital-first experiences shape CX and EX, offering advice for CX, DX, or customer success leaders to create exceptional experiences.