The brief discusses how Agentic AI is revolutionizing public sector services by enabling autonomous systems that anticipate citizen needs, automate complex tasks, and improve efficiency across agencies. It enhances tax filing, healthcare scheduling, and benefits management while reducing human error and processing times. However, risks include data privacy violations, misuse for DDoS attacks, and AI-driven misinformation. HUMAN Security mitigates these threats through real-time bot and fraud detection, behavioral analysis, and privacy compliance, ensuring Agentic AI adoption remains secure, transparent, and trustworthy while improving service quality and citizen experience.

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