The Well CEd report gathers insights from leading customer education experts on 2024’s key trends, highlighting AI’s growing role in adaptive learning, personalized content, automation, and data-driven insights. Experts stress the shift toward microlearning, immersive experiences, unified training landscapes, and hands-on approaches that boost adoption and retention. They emphasize aligning programs with business goals, speaking leadership’s language, and proving value through BI-driven metrics like product usage, churn reduction, and ROI. While many are still experimenting with AI, it is expected to transform content creation, delivery, and assessment. The future of customer education is strategic, measurable, and central to company growth.

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