The Generative AI in Customer Software Training cheat sheet introduces core AI concepts like AI, generative AI, large language models, and prompts, while listing useful tools for transcription, translation, course creation, content management, and video production. It shows how AI accelerates training by planning and creating courses, transcribing and translating content, building quizzes, analyzing feedback, and optimizing delivery. Practical guidance includes being clear and concise, setting context, iterating, asking for explanations, setting limits, and specifying formats. It also provides prompt templates for course planning, outlines, and quizzes, making AI a powerful partner in scalable, engaging customer education.

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