Retail is experiencing transformative challenges, accelerated by the pandemic, with shifts to e-commerce, omnichannel models, and changing consumer behaviors. Margins have been squeezed by up to 6% annually, pressuring retailers to adopt new tech-driven strategies. Key actions include building omnichannel integration, modernizing tech to modular architectures, and leveraging cloud-based data platforms for real-time analytics. Successful retailers use agile, cross-functional teams to innovate and automate delivery, enabling faster product releases. Companies like Home Depot exemplify effective tech integration for customer experiences. Bold, comprehensive IT transformations are essential for competitiveness.

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