Retailers face growing pressure to address racial equity, diversity, and inclusion as consumers increasingly expect brands to take meaningful action. More than 60% of Black consumers report racial discrimination in stores, and diverse leadership remains low, with only 16% of board seats held by ethnically diverse individuals in 2019. Leading companies are taking proactive steps by diversifying their workforce, committing to racial representation, and supporting minority-owned businesses. These actions are crucial for retaining diverse customers, attracting talent, and achieving financial success​.

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