The U.S. retail pharmacy landscape is evolving amid challenges like saturation, labor shortages, and inflation. McKinsey's survey of over 1,000 consumers highlights that while retail chains dominate, independent and online pharmacies are gaining traction. Consumers increasingly value convenience and personalization, with 44% using mail-order or home delivery more than before. Retail chains are leveraging omnichannel solutions and expanding healthcare services, while independent pharmacies focus on high-touch, personalized care. Mail-order pharmacies are enhancing convenience with innovations like telehealth, responding to changing consumer needs.

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