This case study "Retail Operations 2020: Winning in a Digital Era" explores the transformation of the retail industry driven by digital advancements and changing customer expectations. It covers key areas such as store operations, supply chain management, procurement, and IT, emphasizing the need for retailers to adapt to an omnichannel environment. The focus is on leveraging technology to enhance customer experience, streamline operations, and drive profitability. The report highlights the importance of agility, data-driven decision-making, and cross-functional collaboration to succeed in the evolving retail landscape.

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