The US retail industry has been transformed by COVID-19, requiring new strategies for post-pandemic success. Retailers must adapt to shifts such as the surge in e-commerce and consumer focus on value and convenience. Innovations like curbside pickup became widespread, showcasing adaptability. However, loyalty has been disrupted, with 80% of consumers planning to continue buying private labels post-pandemic. Key priorities include integrating omnichannel pricing, enhancing digital capabilities, and redefining operational models for efficiency. Success hinges on balancing short-term agility with long-term strategic planning, focusing on customer demands, and investing in technology and talent.

Join for free to read