AI is reshaping workforce management in the public sector by addressing key talent challenges amplified by the pandemic and the Great Resignation. State and local agencies face high vacancy rates, shifting employee expectations, and outdated recruitment tools. AI offers solutions by enhancing recruitment through smarter skills matching, improving retention via personalized career pathways, and increasing efficiency by automating repetitive tasks. To maximize benefits, agencies should prioritize risk mitigation, thoughtful deployment, testing, and a human-centric approach. Workday integrates AI/ML into its HR tools, enabling skills mapping, anomaly detection, and intelligent automation while ensuring data privacy and customization.

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