The "Workforce Management Buyer’s Guide" provides a roadmap for selecting a workforce management system that adapts to change. It outlines five key steps: defining business goals and identifying use cases, recognizing common workforce challenges, evaluating potential vendors' strategies, asking the right questions, and making a business case for the system. The guide emphasizes the importance of operational agility, data integration, automation, and personalized employee experiences. It also highlights considerations for deployment, security, and ongoing support to ensure long-term success and effective workforce optimization.

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