The eBook From Search to Intent Box: The Future of Ecommerce Product Discovery explains how traditional keyword search fails modern B2B buyers who expect conversational, context-aware guidance. The intent box, powered by AI and GenAI, interprets natural language queries, understands buyer intent, and delivers precise answers, recommendations, and support in real time. Unlike chatbots or rigid virtual assistants, it dynamically surfaces products, expert insights, and contextual content, guiding discovery through decision and purchase. By blending retrieval-augmented generation with product matching, Coveo’s intent box increases conversions, loyalty, and order value, positioning businesses as trusted advisors in digital commerce.

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