The April 2024 report shows that integrating features like digital receipts, subscription management, and dispute handling into banking apps enhances convenience, transparency, and customer loyalty. About half of consumers would switch banks if these services weren’t offered, with tech-savvy users and app enthusiasts most likely to adopt them. Brazil leads in interest, suggesting strong potential in other youthful, tech-oriented markets. These innovations help banks differentiate in competitive environments, attract digitally engaged customers, and strengthen retention by centralizing merchant interactions within the banking app.

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