The 2022 Consumer Banking Report highlights disruption across the financial services industry, noting changes due to inflation, supply chain issues, and geopolitical upheavals. It investigates consumer satisfaction with banks, branch usage, interest in crypto/NFTs, and the trend towards unbundling banking services. Key findings include high satisfaction rates with banks, significant branch usage, cautious consumer sentiment towards crypto, and a growing interest in embedded finance products like BNPL. The report also explores how small business owners mix personal and business banking, offering insights for banks to adapt and meet evolving consumer needs.

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