The future of Global Business Services (GBS) lies in AI-led generative business services, transforming data into strategic value rather than merely cutting costs. According to HFS Research, leveraging AI, machine learning, and data analytics can create a seamless, innovative enterprise. GBS must evolve by aligning with leadership priorities, fostering innovation, and managing talent proactively. This shift will allow GBS to break free from legacy constraints and emerge as a strategic powerhouse. The report, in partnership with Capgemini, outlines the roadmap for this transformation, encouraging GBS leaders to embrace this disruptive future.

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