The KPMG whitepaper outlines how AI—particularly generative AI (GenAI)—is reshaping Global Business Services (GBS). By 2026, GBS will evolve from a transactional function to a strategic driver of business outcomes. Key trends include widespread GenAI adoption, a shift to globally integrated models, and rising demand for data and digital skills. GBS will leverage AI to enhance efficiency, decision-making, and innovation, transforming job roles and enabling enterprise-wide connectivity. Organizations not embracing this shift risk falling behind in a rapidly AI-driven business landscape.

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