1 OCTOBER 2021 Deloitte's view on ServiceNow’s Electronic Document Management Module GBS on Now NOVEMBER 2021 Make work flow across the silos13 Content 4 2 6 12 14 Global Business Services (GBS) at a new frontier New GBS Model: The center office GBS on Now-GBS powered by ServiceNow Why move towards GBS on Now-key benefits Is GBS on Now a fact? Our client speaks ServiceNow and Deloitte-better together! 12 Global Business Services (GBS) at a new frontier The multi-functional Shared Services operating model has been in play for more than three decades and has been transforming itself from a back office, low-cost service to an integrated Global Business Services (GBS) model. It has evolved to drive business value for the organization, meeting both external and internal customer

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