The text discusses the evolution of Global Business Services (GBS) towards strategic functions, driven by AI and innovation. GBS now handles diverse areas from finance to customer service. It emphasizes digital transformation, leveraging technologies like AI, RPA, and GenAI for process enhancement. GBS needs to focus on foundational capabilities, governance, talent, technology, and delivery to fully benefit from AI and GenAI. Case studies highlight successful implementations, stressing the importance of a product mindset and cross-functional collaboration. Deloitte provides insights and solutions for organizations navigating this transformation.

Join for free to read