The infographic explains how IBM Watson Assistant, in partnership with Softchoice, enhances customer service by creating smarter, more personalized interactions. With 96% of customers leaving brands after poor service and 90% demanding immediate responses, Watson Assistant automates support, routes inquiries efficiently, and delivers 24/7 assistance. It reduces agent handle time by 10%, adds the capacity of 20–30 employees, and improves satisfaction through faster resolution. Softchoice helps organizations deploy Watson Assistant to meet rising expectations, as seen in Grease Monkey’s 30% lead growth and 65% sales increase after adopting the solution.

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