The lack of safety and security is one of the most important reasons non-transit users bypass public transportation. But this doesn’t have to be the case. Most transit agencies have the ability to investigate, design, fund and implement smart solutions to address passenger safety and security. In this paper, we’ll discuss the steps to achieve smarter public transit with the express purpose of enhancing system safety and security. And in many cases, existing infrastructure and readily available technology and data solutions can be used. Identifying Pain Points In order to be truly smart, public transportation needs to be safer and more secure. According to Hitachi Vantara’s Sean Grimm, subject matter expert for Smart Spaces and Lumada Video Insights, most systems experience “pain po

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