A global travel company offering guided tours and cruises sought to improve customer service as call center agents struggled to find accurate information quickly from vast data sources. Softchoice implemented an AI-driven chatbot to streamline query resolution, reducing response times from minutes to seconds. Through data mapping, compliance setup, and prompt engineering, Softchoice ensured accuracy and security while creating a user-friendly dashboard for real-time agent interaction. The solution enhanced efficiency, shortened call times, lowered operating costs, and significantly improved the customer experience.

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