A global survey of 151 retail CIOs reveals how they are tackling cloud complexity to boost brand loyalty. With 71% reporting constant IT environment changes and 33 technologies supporting a single retail app, traditional tools can't keep up. Data overload, high tool count, and limited scalability plague operations. Only 10% of observability data is analyzed due to cost and technical limits. Key challenges include delayed insights, siloed data, and rising costs. Retail IT leaders point to dynamic storage, AI-powered answers, and automated topology mapping as essential to unlocking value and simplifying operations.

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