The 2022 Dynatrace CIO Report: Retail explores how cloud-native technologies in retail have driven complexity, overwhelming IT teams with too much data and siloed tools. Retail CIOs report high platform variability (33 technologies per transaction, 7 platforms on average), creating observability gaps. Traditional log analytics can't keep up—only 10% of data is captured for insights, and storage limitations hinder scalability. To manage risk and performance, CIOs seek automated, scalable observability powered by AI and modern data platforms. AIOps is key to alleviating skills gaps, reducing burnout, and enabling innovation at scale.

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