The report The Impact of Coveo AI at Leading Retailers highlights measurable ecommerce gains achieved through AI-powered search and personalization. Famous Footwear saw a 24% lift in search conversion rates after building new customer journeys. Hearts on Fire reported shoppers discovering products in new ways with machine learning recommendations, driving engagement and relevance. Lee Valley achieved a 30% boost in search conversion and a 96% drop in bounce rates after a rapid 45-day deployment. River Island used Coveo Qubit to segment and personalize journeys for millions of customers, resulting in a 6.2% uplift in revenue per visit. Collectively, these results show Coveo AI driving higher order values, reduced friction, and stronger loyalty.

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