BUSINESS MODEL OVERVIEW Customers can trust Bunzl for essential products and solutions Sourcing, consolidating and delivering the essential goods-not-for resale our customers need • A one-stop-shop with on-time and in-full deliveries • Products are low-cost, but critical items, typically accounting for a very small proportion of our customers’ spend but are key to their operations • Bunzl provides the expertise around these products, in addition to providing cost savings and working capital benefits to customers • Service focused; product agnostic • Value-added offering - Bunzl delivers solutions to customer challenges • Long-standing customer relationships; high retention • Diversified customer and supplier base

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