Gainsight’s Putting Digital Customer Education Into Practice e-book provides a 6-step guide to launching a scalable academy. It begins with appointing a strong leader, then setting realistic goals tied to customer and business needs. The framework emphasizes developing engaging, lifecycle-based content, using micro-learning, and collaborating with SMEs. Selecting the right LMS is critical for seamless learning, automation, and analytics, while marketing the academy internally and externally drives adoption. Success is measured through metrics like completion rates, retention, and reduced support tickets, positioning education as a driver of adoption and growth.

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