The Business Case for Digital Customer Education explains why companies must replace traditional, resource-heavy training with scalable, on-demand learning. Digital academies built on LMS platforms provide videos, self-paced courses, and in-app guidance that reduce costs, expand reach, and free CSMs for strategic work. Forrester data shows digital education drives 6.2% more revenue, 7.4% higher retention, and 6.1% lower support costs. Case studies highlight time savings, increased product usage, and higher NPS when customers complete structured training. Ultimately, digital education boosts satisfaction, loyalty, and long-term growth.

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