The Customer Success Buyer’s Guide Healthcare Edition highlights how digital transformation is reshaping healthcare, pushing organizations to adopt CSM platforms to improve retention, adoption, and growth. It outlines an 11-step process from building a cross-functional evaluation team to running RFPs, POCs, and final selection. Key business outcomes include improved user experience, reduced churn, expanded revenue, and greater efficiency. The guide emphasizes ROI through better adoption, predictive analytics, and automation, while addressing security, integration, and scalability needs. Ultimately, it shows CS as a growth engine and competitive differentiator for healthcare firms.

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